Job Title: Head of Ticketing
Company: Kanjay Travels and tours
Location: Mainland Lagos Nigeria
Employment Type: Full-time, Onsite
About Us
Kanjay travels and tours is a dynamic, fast-growing travel agency in Nigeria offering tailored travel experiences, flight booking, visa support, group travel, and corporate travel management. As we expand, we are looking for a highly experienced and proactive Head of Ticketing to lead and build our ticketing operations from the ground up.
Job Summary
The Head of Ticketing will be responsible for leading all aspects of ticketing operations, establishing strong relationships with airline partners, and building a high-performing ticketing team. This is a fully onsite leadership role ideal for someone with deep industry experience, a strong network, and a vision for growing an efficient, tech-savvy ticketing department.
Key Responsibilities
Set up and manage the ticketing department, including recruitment, training, and supervision of staff.
Handle and oversee all aspects of ticket issuance, rebooking, cancellations, and refunds.
Negotiate corporate and group fare deals with airline representatives and consolidators.
Lead the implementation and optimization of GDS platforms, especially Amadeus.
Establish ticketing protocols and ensure compliance with airline, IATA, and NCAA regulations.
Resolve escalated ticketing issues, including fare discrepancies, reissues, and last-minute changes.
Collaborate with other internal departments (sales, customer service, operations) for smooth service delivery.
Monitor ticketing performance and prepare detailed reports on sales, cost-saving, and efficiency.
Stay informed about airline policy changes, travel restrictions, and emerging tools in the travel tech space.
Required Qualifications and Experience
Minimum 5 years’ experience in an airline ticketing role, with at least 2 years in a senior or supervisory position.
A strong portfolio of airline relationships, negotiated deals, or corporate accounts.
Expert-level proficiency in Amadeus; knowledge of Sabre or Galileo is an added advantage.
Strong understanding of fare rules, ticketing procedures, and BSP processes.
Proven experience in team leadership or department setup.
Excellent communication, negotiation, and conflict resolution skills.
High level of attention to detail, speed, and accuracy.
Education & Certifications (Preferred but not all mandatory)
IATA Foundation in Travel & Tourism or IATA/UFTAA Diploma
Certification in GDS platforms (Amadeus, Sabre, Galileo)
Air Ticketing & Reservations diploma from a recognized Nigerian or international travel school
Familiarity with NCAA and NANTA requirements
Membership in the Institute for Tourism Professionals of Nigeria (ITPN) is an asset
What We Offer
Competitive salary based on experience
Performance-based bonuses
Opportunity to build and lead your own team
Travel discounts and industry perks
A collaborative, growth-oriented work environment
How to Apply
Send your CV to info@kanjay.ng with the subject “Head of Ticketing Application – [Your Name]”
Job Title: Head of Ticketing
Company: Kanjay Travels and tours
Location: Mainland Lagos Nigeria
Employment Type: Full-time, Onsite
About Us
Kanjay travels and tours is a dynamic, fast-growing travel agency in Nigeria offering tailored travel experiences, flight booking, visa support, group travel, and corporate travel management. As we expand, we are looking for a highly experienced and proactive Head of Ticketing to lead and build our ticketing operations from the ground up.
Job Summary
The Head of Ticketing will be responsible for leading all aspects of ticketing operations, establishing strong relationships with airline partners, and building a high-performing ticketing team. This is a fully onsite leadership role ideal for someone with deep industry experience, a strong network, and a vision for growing an efficient, tech-savvy ticketing department.
Key Responsibilities
Set up and manage the ticketing department, including recruitment, training, and supervision of staff.
Handle and oversee all aspects of ticket issuance, rebooking, cancellations, and refunds.
Negotiate corporate and group fare deals with airline representatives and consolidators.
Lead the implementation and optimization of GDS platforms, especially Amadeus.
Establish ticketing protocols and ensure compliance with airline, IATA, and NCAA regulations.
Resolve escalated ticketing issues, including fare discrepancies, reissues, and last-minute changes.
Collaborate with other internal departments (sales, customer service, operations) for smooth service delivery.
Monitor ticketing performance and prepare detailed reports on sales, cost-saving, and efficiency.
Stay informed about airline policy changes, travel restrictions, and emerging tools in the travel tech space.
Required Qualifications and Experience
Minimum 5 years’ experience in an airline ticketing role, with at least 2 years in a senior or supervisory position.
A strong portfolio of airline relationships, negotiated deals, or corporate accounts.
Expert-level proficiency in Amadeus; knowledge of Sabre or Galileo is an added advantage.
Strong understanding of fare rules, ticketing procedures, and BSP processes.
Proven experience in team leadership or department setup.
Excellent communication, negotiation, and conflict resolution skills.
High level of attention to detail, speed, and accuracy.
Education & Certifications (Preferred but not all mandatory)
IATA Foundation in Travel & Tourism or IATA/UFTAA Diploma
Certification in GDS platforms (Amadeus, Sabre, Galileo)
Air Ticketing & Reservations diploma from a recognized Nigerian or international travel school
Familiarity with NCAA and NANTA requirements
Membership in the Institute for Tourism Professionals of Nigeria (ITPN) is an asset
What We Offer
Competitive salary based on experience
Performance-based bonuses
Opportunity to build and lead your own team
Travel discounts and industry perks
A collaborative, growth-oriented work environment
How to Apply
Send your CV to info@kanjay.ng with the subject “Head of Ticketing Application – [Your Name]”
English
Arabic
French
Spanish
Portuguese
Deutsch
Turkish
Italiano
Russian
Romaian
Portuguese (Brazil)
Greek