Job Title: Head of Ticketing

Company: Kanjay Travels and tours
Location: Mainland Lagos Nigeria
Employment Type: Full-time, Onsite

About Us

Kanjay travels and tours is a dynamic, fast-growing travel agency in Nigeria offering tailored travel experiences, flight booking, visa support, group travel, and corporate travel management. As we expand, we are looking for a highly experienced and proactive Head of Ticketing to lead and build our ticketing operations from the ground up.

Job Summary

The Head of Ticketing will be responsible for leading all aspects of ticketing operations, establishing strong relationships with airline partners, and building a high-performing ticketing team. This is a fully onsite leadership role ideal for someone with deep industry experience, a strong network, and a vision for growing an efficient, tech-savvy ticketing department.

Key Responsibilities

Set up and manage the ticketing department, including recruitment, training, and supervision of staff.


Handle and oversee all aspects of ticket issuance, rebooking, cancellations, and refunds.


Negotiate corporate and group fare deals with airline representatives and consolidators.


Lead the implementation and optimization of GDS platforms, especially Amadeus.


Establish ticketing protocols and ensure compliance with airline, IATA, and NCAA regulations.


Resolve escalated ticketing issues, including fare discrepancies, reissues, and last-minute changes.


Collaborate with other internal departments (sales, customer service, operations) for smooth service delivery.


Monitor ticketing performance and prepare detailed reports on sales, cost-saving, and efficiency.


Stay informed about airline policy changes, travel restrictions, and emerging tools in the travel tech space.


Required Qualifications and Experience
Minimum 5 years’ experience in an airline ticketing role, with at least 2 years in a senior or supervisory position.


A strong portfolio of airline relationships, negotiated deals, or corporate accounts.


Expert-level proficiency in Amadeus; knowledge of Sabre or Galileo is an added advantage.


Strong understanding of fare rules, ticketing procedures, and BSP processes.


Proven experience in team leadership or department setup.


Excellent communication, negotiation, and conflict resolution skills.


High level of attention to detail, speed, and accuracy.


Education & Certifications (Preferred but not all mandatory)
IATA Foundation in Travel & Tourism or IATA/UFTAA Diploma


Certification in GDS platforms (Amadeus, Sabre, Galileo)


Air Ticketing & Reservations diploma from a recognized Nigerian or international travel school


Familiarity with NCAA and NANTA requirements


Membership in the Institute for Tourism Professionals of Nigeria (ITPN) is an asset


What We Offer
Competitive salary based on experience


Performance-based bonuses


Opportunity to build and lead your own team


Travel discounts and industry perks


A collaborative, growth-oriented work environment


How to Apply
Send your CV to info@kanjay.ng with the subject “Head of Ticketing Application – [Your Name]”