• Job Title: Head of Ticketing

    Company: Kanjay Travels and tours
    Location: Mainland Lagos Nigeria
    Employment Type: Full-time, Onsite

    About Us

    Kanjay travels and tours is a dynamic, fast-growing travel agency in Nigeria offering tailored travel experiences, flight booking, visa support, group travel, and corporate travel management. As we expand, we are looking for a highly experienced and proactive Head of Ticketing to lead and build our ticketing operations from the ground up.

    Job Summary

    The Head of Ticketing will be responsible for leading all aspects of ticketing operations, establishing strong relationships with airline partners, and building a high-performing ticketing team. This is a fully onsite leadership role ideal for someone with deep industry experience, a strong network, and a vision for growing an efficient, tech-savvy ticketing department.

    Key Responsibilities

    Set up and manage the ticketing department, including recruitment, training, and supervision of staff.


    Handle and oversee all aspects of ticket issuance, rebooking, cancellations, and refunds.


    Negotiate corporate and group fare deals with airline representatives and consolidators.


    Lead the implementation and optimization of GDS platforms, especially Amadeus.


    Establish ticketing protocols and ensure compliance with airline, IATA, and NCAA regulations.


    Resolve escalated ticketing issues, including fare discrepancies, reissues, and last-minute changes.


    Collaborate with other internal departments (sales, customer service, operations) for smooth service delivery.


    Monitor ticketing performance and prepare detailed reports on sales, cost-saving, and efficiency.


    Stay informed about airline policy changes, travel restrictions, and emerging tools in the travel tech space.


    Required Qualifications and Experience
    Minimum 5 years’ experience in an airline ticketing role, with at least 2 years in a senior or supervisory position.


    A strong portfolio of airline relationships, negotiated deals, or corporate accounts.


    Expert-level proficiency in Amadeus; knowledge of Sabre or Galileo is an added advantage.


    Strong understanding of fare rules, ticketing procedures, and BSP processes.


    Proven experience in team leadership or department setup.


    Excellent communication, negotiation, and conflict resolution skills.


    High level of attention to detail, speed, and accuracy.


    Education & Certifications (Preferred but not all mandatory)
    IATA Foundation in Travel & Tourism or IATA/UFTAA Diploma


    Certification in GDS platforms (Amadeus, Sabre, Galileo)


    Air Ticketing & Reservations diploma from a recognized Nigerian or international travel school


    Familiarity with NCAA and NANTA requirements


    Membership in the Institute for Tourism Professionals of Nigeria (ITPN) is an asset


    What We Offer
    Competitive salary based on experience


    Performance-based bonuses


    Opportunity to build and lead your own team


    Travel discounts and industry perks


    A collaborative, growth-oriented work environment


    How to Apply
    Send your CV to info@kanjay.ng with the subject “Head of Ticketing Application – [Your Name]”
    Job Title: Head of Ticketing Company: Kanjay Travels and tours Location: Mainland Lagos Nigeria Employment Type: Full-time, Onsite About Us Kanjay travels and tours is a dynamic, fast-growing travel agency in Nigeria offering tailored travel experiences, flight booking, visa support, group travel, and corporate travel management. As we expand, we are looking for a highly experienced and proactive Head of Ticketing to lead and build our ticketing operations from the ground up. Job Summary The Head of Ticketing will be responsible for leading all aspects of ticketing operations, establishing strong relationships with airline partners, and building a high-performing ticketing team. This is a fully onsite leadership role ideal for someone with deep industry experience, a strong network, and a vision for growing an efficient, tech-savvy ticketing department. Key Responsibilities Set up and manage the ticketing department, including recruitment, training, and supervision of staff. Handle and oversee all aspects of ticket issuance, rebooking, cancellations, and refunds. Negotiate corporate and group fare deals with airline representatives and consolidators. Lead the implementation and optimization of GDS platforms, especially Amadeus. Establish ticketing protocols and ensure compliance with airline, IATA, and NCAA regulations. Resolve escalated ticketing issues, including fare discrepancies, reissues, and last-minute changes. Collaborate with other internal departments (sales, customer service, operations) for smooth service delivery. Monitor ticketing performance and prepare detailed reports on sales, cost-saving, and efficiency. Stay informed about airline policy changes, travel restrictions, and emerging tools in the travel tech space. Required Qualifications and Experience Minimum 5 years’ experience in an airline ticketing role, with at least 2 years in a senior or supervisory position. A strong portfolio of airline relationships, negotiated deals, or corporate accounts. Expert-level proficiency in Amadeus; knowledge of Sabre or Galileo is an added advantage. Strong understanding of fare rules, ticketing procedures, and BSP processes. Proven experience in team leadership or department setup. Excellent communication, negotiation, and conflict resolution skills. High level of attention to detail, speed, and accuracy. Education & Certifications (Preferred but not all mandatory) IATA Foundation in Travel & Tourism or IATA/UFTAA Diploma Certification in GDS platforms (Amadeus, Sabre, Galileo) Air Ticketing & Reservations diploma from a recognized Nigerian or international travel school Familiarity with NCAA and NANTA requirements Membership in the Institute for Tourism Professionals of Nigeria (ITPN) is an asset What We Offer Competitive salary based on experience Performance-based bonuses Opportunity to build and lead your own team Travel discounts and industry perks A collaborative, growth-oriented work environment How to Apply Send your CV to info@kanjay.ng with the subject “Head of Ticketing Application – [Your Name]”
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