Founded in 2015 in Singapore, Shopee is a leading e-commerce company in Southeast Asia and Taiwan. In Brazil, we started operating in 2019 with a local team and offices in the city of São Paulo. We already have more than 3 million registered Brazilian sellers on the platform and we are the number 1 app in average monthly active users in the shopping category. The company is part of Sea Limited (NYSE: SE), a global consumer internet leader whose mission is to improve the lives of consumers and small businesses with technology through its three main businesses: Shopee, Garena and SeaMoney.
We Stay Humble: We believe in always learning from the market and our competitors. We accept that we are not perfect, and that we will never achieve perfection. We work hard first, celebrate successes later.
Why work with us?
We value our employees, seeking to offer the best work environment, incredible opportunities, so that they develop and improve their skills daily.
Our environment is vibrant and fosters a fun and collaborative work culture! And most importantly, here you can be who you are! After all, what makes you unique, makes us better!
Our mission at Shopee is to be the most customer-centric company on the planet, and doing what’s best for our customers is where our energy comes from, which is why you’ll find us approaching things differently here. Instead, we’ll provide you with the training you need to solve problems for our customers. You’ll bring your unique personality to every customer conversation and deliver an exceptional support experience that your customers love.
What qualifications do we need from you?
Minimum age: 25 years
What advantages will you bring?
Hard-working, articulate and detail-oriented
Friendly and customer-focused in all situations
Ability to learn quickly and embrace change
Comfortably multitask in high-energy environments.
What benefits will you get?
One of the benefits of joining Shopee’s customer service team is that you don’t need any previous customer service experience. When you join, you’ll receive training and a full equipment package. Plus, we offer a range of benefits, including:
Shopee Employee Discount
Enjoy lifestyle benefits and retail discounts with our Shopee Extras program
Specialized training and ongoing opportunities to learn more and develop your skills
Required roles:
Online Customer Service Team
Our company’s mission is to be a customer-centric company on a global scale. Our award-winning customer service team plays a key role in achieving this goal, starting with empowering our customers. You can see the changes we’ve made here. You won’t be asked to read from a script or memorize dialogue; instead, we’ll give you the training you need to solve customer problems. Inject your unique personality into every customer conversation and deliver exceptional service.
What do you do as a Customer Service Specialist?
As a Customer Service Representative, your goal is clear: prevent problems. Solve problems and keep customers happy. They are our customers’ first point of contact for questions via phone, chat and email. This includes everything from orders and products to payment issues and website descriptions. Our customer service advisors use a variety of tools to find, research and review solutions and communicate effectively with customers.