Over the years, I’ve learned one thing:

The way you respond to people matters.

Whether it’s a customer, client, or vendor — kindness, calm, and clarity always wins.

I’ll be sharing more gentle ways to handle customer messages.

If you’ve ever felt stuck on what to say, I’ve got you

— Nancy Everyday Essence

Very strong and ambitious.

Sometimes, people hurt you and then act like you hurt them. They mirror the narrative, accuse you of what they are guilty of themselves, and force you to doubt your own story. It’s bitter and confusing and unfair — but it tells you more about their character than it does the contents of your own heart. This all is emotional manipulation, and it is how some people evade accountability. Don’t let it break you. Dig in your heels on what you know and don’t waste your energy proving your side to people enthusiastic about misunderstanding you. Truth eventually always comes out. Just, as they say, keep your mouth shut and let your guilt shout louder than anything you could say.
Neena Gupta.
ⓒ Love Is An Emotion of Strong Affection

It's nothing personal. Go for what you want.