๐ฆ๐ธ๐ถ๐น๐น๐ ๐๐ฎ๐ป ๐๐ฒ ๐ง๐ฎ๐๐ด๐ต๐, ๐๐๐ ๐๐ต๐ฎ๐ฟ๐ฎ๐ฐ๐๐ฒ๐ฟ ๐๐ฎ๐ป’๐.
I saw a post about a handler who told a customer, “You are not a serious buyer, bye,” just because the customer said, “I will get back to you.” (The post is in the comment section.)
The truth is, anyone can learn a skill. People can even learn on the job.
But you cannot teach respect, empathy, or good communication to someone who doesn’t have it.
It has to be in them.
This applies to every field from banking to healthcare. A rude nurse can make patients stop coming, just like a careless sales rep can damage your brand.
๐ถ๐๐ ๐๐๐ ๐๐๐๐ ๐๐๐ ๐๐๐๐ ๐๐๐๐ ๐๐๐๐๐ ๐๐๐๐ ๐๐๐๐ ๐ ๐๐๐ ๐๐๐๐ ๐๐๐.
Customers don’t always buy immediately. Even in the market, I make enquiries and negotiate prices.
Some people need to plan, compare, or save up.
As a handler, your job is to make them feel good enough to come back later or even refer others.
The way you make people feel matters.
I wasn’t taught customer communication in my social media mgt and marketing courses.
I only came across it when I took a customer service course on Coursera.
But even without that course, What happened to common sense?
If it were her own business, would she talk to her customers that way?
Don’t hire only for skill. Hire people who reflect your values.
A skilled person with bad character can destroy what you spent years building in one minute.
๐ถ๐๐ ๐๐๐ ๐๐๐๐ ๐๐๐ ๐๐๐๐ ๐๐๐๐ ๐๐๐๐๐ ๐๐๐๐ ๐๐๐๐ ๐ ๐๐๐ ๐๐๐๐ ๐๐๐.
Your brand voice isn’t just in your posts, It’s in every dm, comment, and reply.
Protect your brand. Hire wisely.
Kindly engage, like, comment or share.
#brandreputation #customerexperience #businessgrowthtips #SocialMediaEtiquette #onlinebusinesse
I saw a post about a handler who told a customer, “You are not a serious buyer, bye,” just because the customer said, “I will get back to you.” (The post is in the comment section.)
The truth is, anyone can learn a skill. People can even learn on the job.
But you cannot teach respect, empathy, or good communication to someone who doesn’t have it.
It has to be in them.
This applies to every field from banking to healthcare. A rude nurse can make patients stop coming, just like a careless sales rep can damage your brand.
๐ถ๐๐ ๐๐๐ ๐๐๐๐ ๐๐๐ ๐๐๐๐ ๐๐๐๐ ๐๐๐๐๐ ๐๐๐๐ ๐๐๐๐ ๐ ๐๐๐ ๐๐๐๐ ๐๐๐.
Customers don’t always buy immediately. Even in the market, I make enquiries and negotiate prices.
Some people need to plan, compare, or save up.
As a handler, your job is to make them feel good enough to come back later or even refer others.
The way you make people feel matters.
I wasn’t taught customer communication in my social media mgt and marketing courses.
I only came across it when I took a customer service course on Coursera.
But even without that course, What happened to common sense?
If it were her own business, would she talk to her customers that way?
Don’t hire only for skill. Hire people who reflect your values.
A skilled person with bad character can destroy what you spent years building in one minute.
๐ถ๐๐ ๐๐๐ ๐๐๐๐ ๐๐๐ ๐๐๐๐ ๐๐๐๐ ๐๐๐๐๐ ๐๐๐๐ ๐๐๐๐ ๐ ๐๐๐ ๐๐๐๐ ๐๐๐.
Your brand voice isn’t just in your posts, It’s in every dm, comment, and reply.
Protect your brand. Hire wisely.
Kindly engage, like, comment or share.
#brandreputation #customerexperience #businessgrowthtips #SocialMediaEtiquette #onlinebusinesse
๐ฆ๐ธ๐ถ๐น๐น๐ ๐๐ฎ๐ป ๐๐ฒ ๐ง๐ฎ๐๐ด๐ต๐, ๐๐๐ ๐๐ต๐ฎ๐ฟ๐ฎ๐ฐ๐๐ฒ๐ฟ ๐๐ฎ๐ป’๐.
I saw a post about a handler who told a customer, “You are not a serious buyer, bye,” just because the customer said, “I will get back to you.” (The post is in the comment section.)
The truth is, anyone can learn a skill. People can even learn on the job.
But you cannot teach respect, empathy, or good communication to someone who doesn’t have it.
It has to be in them.
This applies to every field from banking to healthcare. A rude nurse can make patients stop coming, just like a careless sales rep can damage your brand.
๐ถ๐๐ ๐๐๐
๐๐๐๐ ๐๐๐ ๐๐๐๐ ๐๐๐๐ ๐๐๐๐๐
๐๐๐๐ ๐๐๐๐ ๐ ๐๐๐
๐๐๐๐
๐๐๐.
Customers don’t always buy immediately. Even in the market, I make enquiries and negotiate prices.
Some people need to plan, compare, or save up.
As a handler, your job is to make them feel good enough to come back later or even refer others.
The way you make people feel matters.
I wasn’t taught customer communication in my social media mgt and marketing courses.
I only came across it when I took a customer service course on Coursera.
But even without that course, What happened to common sense?
If it were her own business, would she talk to her customers that way?
Don’t hire only for skill. Hire people who reflect your values.
A skilled person with bad character can destroy what you spent years building in one minute.
๐ถ๐๐ ๐๐๐
๐๐๐๐ ๐๐๐ ๐๐๐๐ ๐๐๐๐ ๐๐๐๐๐
๐๐๐๐ ๐๐๐๐ ๐ ๐๐๐
๐๐๐๐
๐๐๐.
Your brand voice isn’t just in your posts, It’s in every dm, comment, and reply.
Protect your brand. Hire wisely.
Kindly engage, like, comment or share.
#brandreputation #customerexperience #businessgrowthtips #SocialMediaEtiquette #onlinebusinesse
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