HOW TO RETRIEVE MONEY SENT TO THE WRONG ACCOUNT OR LOST TO SCAM

1. Get the Details: Write down the full name and account number of the recipient.

2. Find the Transaction ID: Check your bank app or SMS notifications for the Transaction ID Number of the payment.

3.Visit the Bank: Go to any branch of the recipient’s bank and ask for the Customer Service Desk for Fraud Cases.

4.Send an Email: Email the recipient’s bank and copy these CBN Fraud Desks:
•anticorruptionunit@cbn.gov.ng
•cpd@cbn.gov.ng
•contactcbn@cbn.gov.ng

What Happens Next?

•The account will be frozen, and the owner’s BVN blocked until the issue is resolved.

•They won’t be able to transfer or withdraw funds until they visit the bank.

•Once found guilty, they’ll sign a waiver allowing the bank to refund your money.

Act fast and stay informed!